Services
Questions about an existing service, product changes, documents, reports or general service help.
Orders & Activation
Paid order missing, activation delay, SellAuth order reference, or service not visible in the dashboard.
Billing & Renewals
Renewal, expiry, suspended service, payment status or invoice/order questions.
Technical Support
VPN connection problems, config issues, setup errors or affected service troubleshooting.
Security & Abuse
Abuse reports, suspicious activity, compromised assets, IP/domain reports or urgent security concerns.
Pre-Sales & General Enquiries
Questions before buying, custom requests or choosing the right Xensec service.
For existing customers
Log in to the client area and open a ticket from the related service. This automatically gives staff better context.
Open ticket in client areaBefore opening a ticket
- Include your order number if relevant
- Select the affected service where possible
- For VPN issues, include device and error message
- For Security & Abuse, include IP/domain, logs and timestamps